AIQ is a part of Track Data Corporation (NASD symbol TRAC) www.trackdata.com


FAQ's


Technical Issues


 
How do I stop my registration from expiring?

TradingExpert Pro users electing the myTrackPro data service, are not required to obtain key numbers from AIQ. Your system will remain active as long as you are a subscriber to the myTrack data service, and at least once every 30 days you launch either AIQ Quotes, Rtalerts, pull up a realtime ticker in AIQ Charts, or perform an end of day download.
To see how many days you have remaining, bring up the AIQ menu bar. Then click Help, and then About. The number of days remaining on the registration is displayed in this window.
If your system has expired please contact AIQ at 1-800-332-2999. We will need the registration number which can be found by opening the Main Menu, then click on Applications, Registration, click Yes to the message 'Do you wish to obtain a key number'. You may also e-mail AIQ at support@aiqsystems.com or by going to myTrack chat channel 7.

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Where can I get updated SP500 and AIQALL list files?

You can get updated list files from www.pewd.com. You can also get files from our free online users group at Yahoo Groups.

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I am getting a new computer, what do I need to do to get TradingExpert on the new computer?

Below are the steps needed to get TradingExpert from one computer to another.
1. Backup or copy the \wintes32 folder from the old computer.
2. Run an install for TradingExpert on the new computer. Choose compact as the install choice.
3. Restore the backup or copy the files on the new computer.
4. If you are using the myTrack data service you'll need to launch myTrack. You will be prompted with the question "New" or Existing"? Choose existing and enter your myTrack username and password.
5. You may need to call AIQ at 800-332-2999 to get a new key number if the icons on the main menu are gray.
6. Go to www.aiqsystems.com and run the upgrade to the current version.

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Does the TradingExpert program work on a network?

TradingExpert is not supported in a network environment.

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Where can I find OBM and EDS sample files?

You can get OBM and EDS samples at www.aiqsystems.com/tipshint.htm.

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How can I find an AIQ Users Group?

Give the AIQ sales group a call at 800-332-2999. Or, subscribe to the free online users group at Yahoo Groups.

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I am getting an error when opening reports, how do I fix it?

Go to www.aiqsystems.com/DAO/DAO.htm and run the install for DAO. That should clear up the problem.

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While installing I get a error -119 in mycharts.ocx, is there a fix for this?

Go to www.trackdata.com and run the install for myTrack. Then, do the install for TradingExpert.

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I am getting an error saying "not enabled for this service", how do I enable?


Open myTrack, click on chat, entitlements, features and enable the TradingExpert/Dial Data feature.

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While generating reports I get an error, is there a fix for this?


Go to www.aiqsystems.com, choose Upgrade Site and upgrade to version 7.0.

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Is there an online tutorial for EDS?

Yes, go to http://www.aiqsystems.com/EDSTutorial.htm . This page has tutorials for every level of EDS user.

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How can I fix the incorrect data for NYA?

Open the file DD32.ini in the \Wintes32 folder. Change the line NYA=*NYE,100 to NYA=*NYA,100. Save the changes. Go to Data Retrieval, enter NYA in selected ticker, choose reload history. Enter 1/5/70 for the "from" date and the current day for the "to" date. This will load the new basis numbers for the NYA index. If you prefer to stay at the old basis, then make the following changes to DD32.ini. Change the line that reads NYA=*NYE,100 to NYA=*NYZ,100 and save the changes. You can then reload history for any days that you have incorrect prices.

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