Charts Support

Charts FAQ's How can I make my favorite indicators always appear with every chart I view? Can I add custom indicators? How do I delete Trendlines from a chart? How do I correct a bad data spike on a Historical chart? How can I see more years of price history on my Historical charts? The vertical line on my chart has disappeared, how can I get it back?

Charts Technical Issues

How can I make my favorite indicators always appear with every chart I view? In charts, choose the indicators you want to see with every chart. Use CTRL+left mouse click to choose more than one. Then, click on chart, settings, save current indicators. Return to Top of Page Can I add custom indicators? Yes, but only for historical charts. Custom indicators are not available for Realtime Charts. To set up a custom indicator, click on chart, settings, indicator library, EDS indicators. Click on Add, the choose the EDS file you wish to get the UDF from. Next, choose the plot type, then give the indicator a description, and choose the UDF you want to plot. Click on done and the indicator will appear at the bottom of the list of indicators. Return to Top of Page How do I delete Trendlines from a chart? Right click on the Trendline, choose delete, or delete all. Return to Top of Page How do I correct a bad data spike on a Historical chart? To correct bad data in a Historical chart, go to Data Retrieval, enter the ticker, choose Reload History, enter the date(s) for the incorrect data, click on start update. If corrected data has been received from the data service the chart will show the changes. Return to Top of Page How can I see more years of price history on my Historical charts? When you open an AIQ chart, you will generally see a year or so of daily date for the chart. To see 5 years or so of data, click on the weekly/daily toggle button on the toolbar. To see 5-10 years of data on a chart, click the Max View (Close Only) button on the toolbar. To further expand the size of the chart, you can hide the indicator control panel by pressing F10 on your keyboard (F10 toggles the control panel off and on). Return to Top of Page Why don't my Realtime charts update? If you have signed up for the Delayed Realtime plan ($69.00), the charts will be delayed by 15 minutes. After 15 minutes the charts will begin updating. Return to Top of Page The vertical line on my chart has disappeared, how can I get it back? Use the A key on your keyboard to toggle the vertical line to a diamond. Return to Top of Page When I try to get a Realtime chart a message pops up that say "You are not enabled". To correct this, open myTrack. Click on chat, entitlements, features and enable the TradingExpert/Dial Data feature. Return to Top of Page